Service technicians of W&H’s IDC resolve 80 per cent of machine problems via Remote Service

Windmöller & Hölscher’s (W&H) Information Diagnostic Centre (IDC) celebrates its 25th anniversary next month, with the company claiming that it can successfully resolve more than 80 per cent of all machine problems via Remote Service from three locations, due to its comprehensive error analysis. The IDC was opened in 1994 with a service hotline, and…